Frequently Asked Questions

How do I return my rental if I don't want it any more?

Simple phone the Roland Rentals service team on 1300 858 911 and they will provide you contact details for our currier who will collect and return the equipment for a nominal fee.

Do I need to return all the equipment at the same time?

No, if you have selected multiple items, each item can be treated differently. For example, you can apply to purchase one, return another and keep yet another. Your payment is adjusted automatically and reflects only those items you are continuing to use.

Can I purchase my equipment?

Yes, you can apply to purchase ay any time, even after one day. Please refer to the price guides on the website. A comprehensive guide is included with your initial agreement showing values for each month for 36 months.

All purchase offers are however subject to approval. Otherwise as a rental agreement it is ongoing until terminated by the customer (or by reason of default). If you would like to discuss purchasing or to make an offer, please contact Polygon on 1300 858 911.

What about insurance?

The product you have rented is valuable. Unless you have elected to take the optional protection plan (if offered in relation to your selected product) we suggest you think about insurance. You may be covered by your normal household contents insurance, but it would be advisable to check with your insurer.

What about repairs & servicing?

During the course of your rental agreement, we will carry out such maintenance and repairs that we accept is required due to normal use to keep the equipment in proper working order. This is at no cost to you but does not include any consumables such as guitar strings or reeds. If you believe that your equipment requires maintenance or repairs, please contact Studio 19’s service team for an assessment of the problem.

What is the minimum rental period?

This is six months. Unless you have purchased the equipment, you are required to continue renting for six months. After that period, you are welcome to return the equipment. If you choose to return the equipment during the minimum rental period, you will need to pay the balance of the rental charges of the minimum rental period.

How are payments debited?

Payments are debited on a set date each month from your nominated credit card (Mastercard or Visa). If the date falls on a weekend or public holiday, the payments will be debited on the next day.